How It Works

1. Start with a free credit file review

The first step is understanding exactly what appears on your credit file.

In most cases, we receive a copy with your referral. If we do not already have one, you can obtain a free copy directly from Equifax or ask us to purchase one on your behalf for $59.95.

One of our experienced case managers will review your report to identify any defaults or other adverse listings and determine whether they are matters we may be able to assist with. We consider the type of listing, the creditor involved and our experience with similar matters.

This initial review is completely free.

2. Understand your options

If we identify a matter we may be able to assist with, one of our consultants will contact you to explain:

• what appears on your credit file;
• how our service works;
• our fees and expected timeframes;
• the information we may need from you;
• the potential pathways available; and
• the possible outcomes and limitations of the process.

This is your opportunity to ask questions and understand exactly what is involved before deciding whether you would like us to investigate your circumstances further.

There is no charge for this consultation and no obligation to proceed.

3. Complete your free investigation

If you are happy to continue, your consultant will complete a free investigation into the circumstances surrounding each default.

This is your opportunity to tell us what happened, including any financial hardship you experienced, the notices you received, your communication with the creditor and the steps you have taken since.

We use this information to determine whether:

• the default may have been reported incorrectly;
• the required notification or reporting process may not have been followed;
• your financial hardship circumstances were appropriately considered; or
• there may be an opportunity to negotiate directly with the creditor.

Once the investigation is complete, our team will assess whether we are comfortable offering you our paid service. We only offer our services where we identify a genuine and reasonable pathway to dispute, correct, remove or negotiate the listing.

If we believe we can assist, we will explain our recommended approach and invite you to proceed. There is no charge for the investigation and no obligation to accept our services.

Every matter is different, and previous results do not guarantee a future outcome. However, our two-stage assessment process means we carefully review both your credit file and individual circumstances before offering our services.

4. We manage the process for you

If you decide to proceed and the agreed fee has been paid, our team will prepare your case, lodge the relevant disputes or requests and advocate on your behalf throughout the process.

Where a default may have been reported incorrectly or the required process was not followed, we may request that the listing be investigated, corrected or removed.

Even where there is no clear reporting or procedural error, another pathway may still be available. Where appropriate, we can negotiate directly with the creditor and ask them to consider removing the default based on your individual circumstances, financial hardship, repayment history, settlement proposal or other compassionate or commercial considerations.

Depending on your matter, we may work directly with:

• Equifax and other credit reporting bodies;
• banks, lenders, debt purchasers and other credit providers;
• the Australian Financial Complaints Authority (AFCA);
• the Telecommunications Industry Ombudsman (TIO); or
• another relevant complaints or dispute resolution body.

We will keep you updated throughout the process, explain the responses we receive and let you know if any further information or documents are required.

Timeframes will vary depending on the complexity of your matter, the pathway used and how quickly the relevant organisations respond.

5. Take your next step with confidence

If a listing is corrected or removed, we can help you obtain and review an updated credit report so you can see the outcome.

If you were referred to us by a broker or finance partner, we will return you to them with your updated information. They can then independently assess your position and determine whether you may be ready to apply for finance again.

If you do not already have a broker, we may introduce you to a finance professional within our trusted network, including through our partnerships with Ausloans Finance Group.

Our goal is to help you understand your credit position, address the issues we can and put you in a stronger position for your next financial step.

Perfect Score does not make lending decisions. The correction or removal of a listing does not guarantee an increased credit score or finance approval. Every lender will independently assess your eligibility, affordability and application.

Build stronger financial habits along the way

While you are an active Perfect Score client, you will also receive access to our 12-module financial education program.

The program covers practical topics including budgeting, saving, credit reporting, banking conduct, money management and the factors lenders may consider when reviewing a finance application.

It is designed to help you better understand your credit, build stronger financial habits and feel more confident managing your money into the future.